:root{--forest:#063f31;--forest2:#0b513e;--ink:#17211c;--muted:#68736d;--line:#dfe5e0;--canvas:#fafbf9;--white:#fff;--sage:#e6f1e8;--green:#17633f;--blue:#1759c4;--amber:#8a5a05;--amberbg:#fff0cb;--red:#a93636;--redbg:#fde5e5;--bluebg:#e8f1ff}
*{box-sizing:border-box}body{margin:0;color:var(--ink);background:var(--canvas);font:14px/1.4 Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}button,input,select{font:inherit}a{color:inherit;text-decoration:none}.shell{min-height:100vh;display:grid;grid-template-columns:248px 1fr}.sidebar{position:fixed;inset:0 auto 0 0;width:248px;background:var(--forest);color:#fff;padding:28px 14px 24px;display:flex;flex-direction:column}.brand{font:700 30px/1 Georgia,serif;margin:5px 12px 46px}.nav{display:grid;gap:6px}.nav-btn{appearance:none;border:0;color:#fff;background:transparent;border-radius:7px;padding:12px 14px;display:flex;align-items:center;gap:13px;text-align:left;font-weight:650;cursor:pointer}.nav-btn.active,.nav-btn:hover{background:rgba(255,255,255,.1)}.nav-icon{width:24px;font-size:20px;text-align:center}.profile{margin-top:auto;border-top:1px solid rgba(255,255,255,.24);padding:18px 10px 0;display:flex;gap:10px;align-items:center}.avatar{width:35px;height:35px;border-radius:50%;background:#edf4ef;color:var(--forest);display:grid;place-items:center;font-weight:700}.profile small{display:block;color:#ccd9d3}.main{grid-column:2;min-width:0;padding:34px 32px 64px}.page-head{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:22px}.page-head h1{font-size:32px;letter-spacing:-.035em;margin:0}.subtitle{color:var(--muted);font-size:17px;margin-top:4px}.btn{border:1px solid #aeb8b2;background:#fff;border-radius:7px;padding:9px 14px;cursor:pointer}.btn:hover{background:#f3f6f3}.search{width:100%;height:54px;border:1px solid #aeb8b2;background:#fff;border-radius:6px;padding:0 18px;font-size:15px;outline:none}.search:focus{border-color:var(--forest2);box-shadow:0 0 0 3px #dceae2}.filters{display:flex;gap:12px;flex-wrap:wrap;margin:18px 0}.chip{border:1px solid #7eaa90;background:#fff;border-radius:6px;padding:9px 15px;color:#193c2c;cursor:pointer}.chip.active{background:var(--forest);color:#fff;border-color:var(--forest)}.panel{background:#fff;border:1px solid var(--line);border-radius:8px;overflow:hidden}.table-wrap{overflow:auto}.brf-table{width:100%;border-collapse:collapse;min-width:1180px}.brf-table th,.brf-table td{text-align:left;padding:14px 12px;border-bottom:1px solid var(--line);vertical-align:middle}.brf-table th{font-size:12px;background:#fbfcfb;white-space:nowrap}.brf-table tbody tr{cursor:pointer}.brf-table tbody tr:hover{background:#f5f8f5}.name-link{color:var(--blue);font-weight:600}.secondary{display:block;color:var(--muted);font-size:12px}.status,.source{display:inline-flex;border-radius:5px;padding:3px 8px;font-size:12px;white-space:nowrap}.status.ready,.source.green{background:var(--sage);color:var(--green)}.status.missing{background:var(--redbg);color:var(--red)}.status.review,.source.amber{background:var(--amberbg);color:var(--amber)}.source.blue{background:var(--bluebg);color:#315d8c}.table-foot{display:flex;justify-content:space-between;color:var(--muted);padding:14px 16px}.breadcrumb{color:var(--muted);margin-bottom:34px}.breadcrumb a{color:var(--green)}.detail-title{font-size:34px;margin:0 0 12px;letter-spacing:-.04em}.detail-meta{display:flex;gap:26px;flex-wrap:wrap;margin-bottom:22px}.meta-item{border-right:1px solid var(--line);padding-right:26px}.meta-item:last-child{border:0}.meta-item span{display:block;color:var(--muted);font-size:12px}.meta-item strong{display:block;margin-top:5px}.detail-grid{display:grid;grid-template-columns:minmax(0,1fr) 330px;gap:22px}.stack{display:grid;gap:16px}.section{background:#fff;border:1px solid var(--line);border-radius:8px;padding:18px}.section h2{font-size:18px;margin:0 0 16px}.fact-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px}.fact{border:1px solid var(--line);border-radius:7px;padding:14px;min-height:112px}.fact-label{display:block;font-weight:650;margin-bottom:16px}.fact-value{font-size:16px;overflow-wrap:anywhere}.fact-note{display:block;color:var(--muted);font-size:12px;margin-top:7px}.board{width:100%;border-collapse:collapse}.board th,.board td{padding:10px 7px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}.board th{font-size:12px}.phone{font-weight:650;color:var(--green)}.address-row{display:flex;flex-wrap:wrap;gap:10px}.address{border:1px solid var(--line);border-radius:6px;padding:8px 11px}.metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:18px}.metric{border:1px solid var(--line);border-radius:7px;padding:13px}.metric strong{font-size:19px;display:block}.metric span{color:var(--muted);font-size:12px}.timeline{display:grid;gap:0}.event{position:relative;margin-left:8px;padding:0 0 27px 28px;border-left:1px solid #b9cabe}.event:before{content:"";position:absolute;width:11px;height:11px;background:var(--green);border-radius:50%;left:-6px;top:3px}.event:last-child{border-left-color:transparent}.event-head{display:flex;justify-content:space-between;gap:8px}.event small{color:var(--muted);display:block;margin-top:7px}.empty{padding:70px;text-align:center;color:var(--muted)}.overview-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:20px}.overview-card{background:#fff;border:1px solid var(--line);border-radius:8px;padding:22px}.overview-card strong{font-size:34px;color:var(--forest);display:block}.overview-card span{font-size:14px}.overview-lower{display:grid;grid-template-columns:2fr 1fr;gap:18px}.queue-row{display:grid;grid-template-columns:1fr 140px 120px;padding:14px 18px;border-top:1px solid var(--line)}.loading{padding:60px;color:var(--muted)}
@media(max-width:1050px){.shell{grid-template-columns:78px 1fr}.sidebar{width:78px;padding-inline:10px}.brand{font-size:0;margin:12px auto 38px}.brand:after{content:"BF";font-size:22px}.nav-btn{justify-content:center;padding:12px}.nav-label,.profile>div:not(.avatar){display:none}.profile{justify-content:center}.main{grid-column:2;padding:26px 20px}.detail-grid{grid-template-columns:1fr}.fact-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:700px){.shell{display:block}.sidebar{position:static;width:auto;height:auto;padding:12px;flex-direction:row;align-items:center}.brand{display:none}.nav{display:flex}.nav-btn{padding:8px}.profile{display:none}.main{padding:20px}.nav-label{display:none}.overview-grid,.overview-lower{grid-template-columns:1fr}.fact-grid,.metrics{grid-template-columns:1fr 1fr}}
.detail-grid{align-items:start}.detail-side{display:grid;gap:16px;align-self:start}.event:last-child{padding-bottom:0}.notes-head{display:flex;justify-content:space-between;align-items:center;gap:12px}.notes-head h2{margin-bottom:12px}.notes-head span{color:var(--green);font-size:12px}.notes-panel textarea{display:block;width:100%;min-height:150px;resize:vertical;border:1px solid #aeb8b2;border-radius:7px;padding:11px 12px;color:var(--ink);background:#fff;font:inherit;line-height:1.5;outline:none}.notes-panel textarea:focus{border-color:var(--forest2);box-shadow:0 0 0 3px #dceae2}.notes-help{margin:8px 0 0;color:var(--muted);font-size:12px}
.filter-bar{display:flex;align-items:center;justify-content:space-between;gap:18px;margin:18px 0}.filter-bar .filters{margin:0}.filter-side{display:flex;align-items:flex-end;gap:14px;flex:0 0 auto}.number-filter{display:flex;align-items:flex-end;gap:7px;flex:0 0 auto;margin:0;border:0;padding:0}.number-filter legend{color:var(--muted);font-size:12px;padding:0;margin-bottom:2px}.number-filter label span{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}.number-filter input,.number-filter select{height:38px;border:1px solid #aeb8b2;border-radius:6px;padding:0 9px;outline:none;background:#fff}.number-filter input{width:78px}.number-filter select{min-width:148px}.number-filter input:focus,.number-filter select:focus{border-color:var(--forest2);box-shadow:0 0 0 3px #dceae2}.range-separator{align-self:center;color:var(--muted);margin-top:10px}
@media(max-width:900px){.filter-bar{align-items:flex-start;flex-direction:column}.filter-side,.number-filter{align-self:flex-start}}
.login-wrap{min-height:100vh;display:grid;place-items:center;background:var(--forest);padding:24px}.login-card{width:min(420px,100%);background:#fff;border-radius:10px;padding:32px;display:grid;gap:14px}.login-card .brand{color:var(--forest);margin:0 0 4px;font:700 32px/1 Georgia,serif}.login-card label{display:grid;gap:6px;font-weight:650}.login-card input{height:44px;border:1px solid #aeb8b2;border-radius:7px;padding:0 12px}.btn.primary{background:var(--forest);color:#fff;border-color:var(--forest)}.btn.ring{background:var(--green);color:#fff;border-color:var(--green);padding:5px 10px;font-size:12px;margin-left:8px}.call-row{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:6px}.logout{margin-top:12px;appearance:none;border:1px solid rgba(255,255,255,.3);background:transparent;color:#fff;border-radius:7px;padding:8px 12px;cursor:pointer}.notice{background:#fff0cb;color:var(--amber);border:1px solid #ead7a0;border-radius:7px;padding:10px 12px;margin-bottom:16px}.notice.error{background:var(--redbg);color:var(--red);border-color:#f0c2c2}.callbar{position:sticky;bottom:16px;margin-top:22px;background:var(--forest);color:#fff;border-radius:10px;padding:16px;display:grid;gap:12px}.callbar-head{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap}.outcomes{display:flex;gap:8px;flex-wrap:wrap}.callbar .chip{background:rgba(255,255,255,.12);color:#fff;border-color:rgba(255,255,255,.28)}.callbar .chip.active{background:#fff;color:var(--forest)}
.slot-picker{display:grid;gap:10px}
.slot-title{font-weight:650}
.slot-days,.slot-times{display:flex;flex-wrap:wrap;gap:8px}
.list-section{margin-top:22px}.list-section h2{font-size:16px;margin:0 0 10px;display:flex;align-items:baseline;gap:8px}.list-section h2 span{color:var(--muted);font-weight:500;font-size:13px}.call-history{display:grid;gap:0;max-height:320px;overflow:auto}.call-item{padding:10px 0;border-bottom:1px solid var(--line)}.call-item:last-child{border-bottom:0}.call-item small{color:var(--muted);display:block;margin-top:4px}.empty-mini{color:var(--muted);padding:8px 0}
.call-desk h2{display:flex;justify-content:space-between;align-items:baseline;gap:12px}
.call-desk h2 .count{color:var(--muted);font-size:13px;font-weight:500}
.call-desk-suggested{display:grid;grid-template-columns:minmax(0,1fr) 112px;gap:16px;align-items:center;border:1px solid var(--line);border-radius:7px;padding:14px;background:var(--sage)}
.call-desk-suggested.done{background:#fff}
.call-desk-suggested .who{display:block;font-weight:650;margin-top:6px}
.call-desk-number{display:block;font-size:22px;margin-top:4px;letter-spacing:-.02em}
.btn.ring.desk,.btn.primary.desk{margin:0;width:112px;height:44px;padding:0;font-weight:650;font-size:14px}
.call-desk-suggested.booked{align-items:start}
.meet-facts{display:grid;gap:8px;margin-top:10px}
.meet-facts .row{display:grid;grid-template-columns:92px minmax(0,1fr);gap:8px;font-size:14px;align-items:start}
.meet-facts .row span{color:var(--muted)}
.meet-facts .row strong{font-weight:650}
.desk-link{appearance:none;border:0;background:transparent;padding:0;margin:10px 0 0;color:var(--muted);cursor:pointer;font:inherit;text-decoration:underline}
.desk-link:hover{color:var(--ink)}
.desk-btns{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-top:10px}
.desk-btns .btn{width:100%}
.last-try{color:var(--muted);font-size:13px;margin:10px 0 0}
.phone-line{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:center}
.phone-line + .phone-line{margin-top:6px}
.modal-back{display:none;position:fixed;inset:0;z-index:40;background:rgba(6,63,49,.42);place-items:center;padding:24px}
.modal-back.on{display:grid}
.modal{background:#fff;border:1px solid var(--line);border-radius:10px;width:min(740px,100%);max-height:min(620px,100%);display:flex;flex-direction:column;overflow:hidden}
.modal.narrow{width:min(480px,100%)}
.meet-form{display:grid;gap:12px}
.meet-form label{display:grid;gap:6px;font-weight:650;font-size:12px;color:var(--muted)}
.meet-form input,.meet-form select,.meet-form textarea{height:44px;border:1px solid #aeb8b2;border-radius:7px;padding:0 12px;color:var(--ink);background:#fff;font:inherit}
.meet-form textarea{height:auto;min-height:88px;padding:11px 12px;line-height:1.45}
.meet-form input:focus,.meet-form select:focus,.meet-form textarea:focus{outline:none;border-color:var(--forest2);box-shadow:0 0 0 3px #dceae2}
.confirm-rows{display:grid;gap:8px}
.confirm-rows div{display:grid;grid-template-columns:110px minmax(0,1fr);gap:8px;font-size:14px}
.confirm-rows span{color:var(--muted)}
.modal-head{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:12px;padding:16px 18px 14px;border-bottom:1px solid var(--line)}
.modal-head h3{margin:0;font-size:18px}
.modal-head .sub{margin:4px 0 0;color:var(--muted);font-size:13px}
.modal-x{border:0;background:transparent;color:var(--muted);cursor:pointer;font-size:22px;line-height:1}
.split{display:grid;grid-template-columns:228px minmax(0,1fr);flex:1;min-height:0}
.people-list{border-right:1px solid var(--line);overflow:auto;background:#fbfcfb}
.person-btn{display:block;width:100%;text-align:left;border:0;border-bottom:1px solid var(--line);background:transparent;padding:11px 14px;cursor:pointer}
.person-btn:hover{background:#f5f8f5}
.person-btn.active{background:var(--sage)}
.person-btn strong{display:block}
.person-btn .meta{color:var(--muted);font-size:12px}
.person-btn.muted strong{color:var(--muted);font-weight:500}
.pane{padding:20px 22px;overflow:auto;display:grid;align-content:start;gap:12px}
.pane h4{margin:0;font-size:20px;letter-spacing:-.03em}
.digits{font-size:28px;font-weight:650;color:var(--green);letter-spacing:-.03em;font-variant-numeric:tabular-nums}
.live{color:var(--green);font-weight:650;font-size:13px}
.num-choice{display:grid;grid-template-columns:18px minmax(0,1fr);gap:10px;align-items:center;width:100%;margin:0;border:1px solid var(--line);border-radius:7px;background:#fff;padding:12px 14px;text-align:left;cursor:pointer}
.num-choice + .num-choice{margin-top:8px}
.num-choice.picked{background:var(--sage);border-color:#b7d0be}
.num-choice .n{font-weight:650;color:var(--green);font-variant-numeric:tabular-nums;font-size:16px}
.dot{width:14px;height:14px;border-radius:50%;border:1px solid #7eaa90;background:#fff}
.num-choice.picked .dot{background:var(--forest);border-color:var(--forest)}
.pane-actions{display:flex;gap:8px;flex-wrap:wrap}
.btn.ring.lg{margin:0;min-width:112px;height:44px;padding:0 18px;font-weight:650;font-size:14px}
.btn.danger{border-color:#d7b0b0;color:var(--red)}
.btn.danger:hover{background:var(--redbg)}
.btn:disabled{opacity:.45;cursor:not-allowed}
.choices{display:grid;gap:8px}
.choices .btn{text-align:left;padding:12px 14px}
.choices .btn strong{display:block}
.choices .btn span{display:block;color:var(--muted);font-weight:500;font-size:13px;margin-top:2px}
.ask{font-weight:650;margin:0}
.track-item{appearance:none;display:block;width:100%;text-align:left;font:inherit;color:inherit;background:transparent;padding:10px 8px;margin:0;border:0;border-bottom:1px solid var(--line);border-left:3px solid transparent;border-radius:6px;cursor:pointer}
.track-item:last-child{border-bottom:0}
.track-item:hover{background:#f5f8f5}
.track-item.hl{background:var(--sage);border-left-color:var(--green)}
.track-item.live-row{background:#f3f8f4;border-left-color:var(--green);cursor:default}
.track-item small{display:block;color:var(--muted);margin-top:4px}
.board tbody tr.hl{background:var(--sage)}
.fact.hl{outline:2px solid var(--green);background:var(--sage)}
.phone-line.hl-num{background:var(--sage);border-radius:5px;padding:4px 6px}
.src{display:inline-flex;border-radius:5px;padding:2px 7px;font-size:11px;font-weight:650;margin-left:6px}
.src.ko{background:var(--sage);color:var(--green)}
.src.vald{background:var(--bluebg);color:#315d8c}
.fake-hint{font-size:12px;color:var(--muted);margin:0}
.modal.sheet{width:min(960px,calc(100vw - 48px));max-height:min(720px,calc(100vh - 48px));display:flex;flex-direction:column}
.sheet-body{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);flex:1;min-height:0}
.sheet-left,.sheet-right{overflow:auto;padding:18px 20px;display:grid;align-content:start;gap:12px}
.sheet-left{border-right:1px solid var(--line)}
.sheet-left .digits{font-size:24px}
.sheet-right{background:#fbfcfb}
.sheet-right .meet-form{gap:8px}
.sheet-right .meet-form textarea{min-height:88px}
.sheet-cal{display:grid;gap:10px;padding-top:12px;border-top:1px solid var(--line)}
.cal-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:12px;align-items:start}
.cal-days,.cal-hours{display:grid;align-content:start;gap:8px;min-width:0}
.slot-week-nav{display:flex;align-items:center;justify-content:space-between;gap:8px}
.slot-week-nav strong{font-size:13px}
.slot-week-nav .btn{min-width:34px;height:32px;padding:0}
.slot-day{display:grid;grid-template-columns:1fr auto;gap:6px;align-items:center;width:100%;text-align:left;border:1px solid var(--line);background:#fff;border-radius:7px;padding:8px 10px;cursor:pointer}
.slot-day:hover{background:#f5f8f5}
.slot-day.on{background:var(--sage);border-color:#b7d0be}
.slot-day.held{box-shadow:inset 3px 0 0 var(--green)}
.slot-day .n{font-weight:650;font-size:13px}
.slot-day .c{color:var(--muted);font-size:11px}
.held-pill{border:1px solid #b7d0be;background:var(--sage);border-radius:7px;padding:8px 10px;font-size:13px;font-weight:650;color:var(--green)}
.area-group{margin:10px 0 4px}.area-group-label{font-size:12px;font-weight:650;color:var(--muted);margin-bottom:2px}.area-group .filters{margin:6px 0 10px}.area-picks .chip input{margin:0 6px 0 0}
@media (max-width:820px){.sheet-body,.cal-grid{grid-template-columns:1fr}.sheet-left{border-right:0;border-bottom:1px solid var(--line)}.split{grid-template-columns:1fr}}
.page-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;flex-wrap:wrap}
.users-layout{display:grid;grid-template-columns:280px minmax(0,1fr);gap:18px;align-items:start}
.user-list{background:#fff;border:1px solid var(--line);border-radius:8px;overflow:hidden;position:sticky;top:24px}
.user-list-head{padding:12px 14px;font-size:12px;font-weight:650;color:var(--muted);border-bottom:1px solid var(--line);background:#fbfcfb}
.user-row{appearance:none;display:grid;grid-template-columns:36px minmax(0,1fr);gap:10px;align-items:center;width:100%;text-align:left;border:0;border-bottom:1px solid var(--line);background:#fff;padding:14px;cursor:pointer;color:inherit}
.user-row:last-child{border-bottom:0}
.user-row:hover{background:#f5f8f5}
.user-row.active{background:var(--sage);box-shadow:inset 3px 0 0 var(--forest)}
.user-row strong{display:block}
.user-row .meta{display:block;color:var(--muted);font-size:12px;margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.user-detail{display:grid;gap:16px;min-width:0}
.user-hero{display:flex;align-items:center;gap:14px;flex-wrap:wrap}
.section.user-hero h2{margin:0;font-size:22px;letter-spacing:-.03em}
.user-hero .avatar{width:48px;height:48px;font-size:16px;flex:0 0 auto}
.user-hero .status{margin-left:auto}
.user-meta{color:var(--muted);margin-top:3px}
.user-help{color:var(--muted);margin:-6px 0 14px;font-size:13px}
.user-phone-form{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px 14px}
.user-phone-form label{display:grid;gap:6px;font-weight:650;font-size:12px;color:var(--muted)}
.user-phone-form input{height:44px;border:1px solid #aeb8b2;border-radius:7px;padding:0 12px;color:var(--ink);background:#fff}
.user-phone-form input:focus{outline:none;border-color:var(--forest2);box-shadow:0 0 0 3px #dceae2}
.user-phone-form .btn{align-self:end;height:44px}
.user-phone-form select{height:44px;border:1px solid #aeb8b2;border-radius:7px;padding:0 12px;color:var(--ink);background:#fff}
.users-empty{padding:48px 24px;text-align:center;color:var(--muted)}
.area-picks .chip{display:inline-flex;flex-direction:column;align-items:flex-start;line-height:1.25}
.chip.taken{background:#f7f8f6;color:#4a5850;border-style:dashed;border-color:#b7c4bc}
.chip.taken:hover{background:#fff8e8;border-color:#e0c98a}
.chip .chip-owner{display:block;font-size:11px;font-weight:500;margin-top:2px;color:var(--amber)}
.chip:disabled{opacity:.45;cursor:not-allowed}
@media(max-width:980px){.users-layout,.user-phone-form{grid-template-columns:1fr}.user-list{position:static}}